--- title: [EQUIMETRE V1] I cannot press the button on my sensor description: "The button of the device is hard. It is difficult to press it to turn on or off the sensor: it does sink in or gets stuck. It does not "click" under the finger." --- [Skip to content](https://knowledgebase.equimetre.com/en/i-cannot-press-the-button-on-my-sensor#main-content) - [English](https://knowledgebase.equimetre.com/en/i-cannot-press-the-button-on-my-sensor) - [Français](https://knowledgebase.equimetre.com/fr/je-narrive-pas-à-appuyer) English Show submenu for translations [Need help? +33 7 81 72 74 64](https://knowledgebase.equimetre.com/en/kb-tickets/new?hsLang=en) [![logo-menu.png\]](https://knowledgebase.equimetre.com/hs-fs/hubfs/logo-menu.png?width=120&height=107&name=logo-menu.png)](https://training.arioneo.com/en/arioneo-home/) Open main navigation Close main navigation - - [English](https://knowledgebase.equimetre.com/en/i-cannot-press-the-button-on-my-sensor) - [Français](https://knowledgebase.equimetre.com/fr/je-narrive-pas-à-appuyer) English Show submenu for translations - [Need help? +33 7 81 72 74 64](https://knowledgebase.equimetre.com/en/kb-tickets/new) - [Access your EQUIMETRE platform](https://www.equimetre.com/login) [Access your EQUIMETRE platform](https://www.equimetre.com/login) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [KNOWLEDGE BASE EQUIMETRE](https://knowledgebase.equimetre.com/en?hsLang=en) 2. [TECHNICAL SUPPORT](https://knowledgebase.equimetre.com/en/technical-support?hsLang=en) # \[EQUIMETRE V1\] I cannot press the button on my sensor ## The button of the device is hard. It is difficult to press it to turn on or off the sensor: it does sink in or gets stuck. It does not "click" under the finger. **Attention: this article only applies to V1 sensors which have a rubber button on the edge.** - Solution 1: Try to press with the whole finger / with the fingernail / with a small object that will not damage the sensor nor the button. - Solution 2: Use a cutter to sharpen the button. **DO NOT cut more than 1mm. DO NOT cut above the small edge in the middle of the button as shown in the video below:** ![Cut](https://knowledgebase.equimetre.com/hs-fs/hubfs/Cut.gif?width=183&name=Cut.gif) - Solution 3: Change the button. To do so, get in touch with support by calling or texting **+33 7 81 72 74 64** and a new button will be sent to you by mail. [Follow the steps detailed in this article.](https://knowledgebase.equimetre.com/en/how-to-change-the-button-v1?hsLang=en) ![Capture d’écran 2021-04-12 à 11.31.03](https://knowledgebase.equimetre.com/hs-fs/hubfs/Capture%20d%E2%80%99e%CC%81cran%202021-04-12%20a%CC%80%2011.31.03.png?width=449&name=Capture%20d%E2%80%99e%CC%81cran%202021-04-12%20a%CC%80%2011.31.03.png) - [USE OF THE SENSOR](https://knowledgebase.equimetre.com/en/use-of-the-sensor?hsLang=en) - [THE EQUIMETRE APP](https://knowledgebase.equimetre.com/en/the-equimetre-app?hsLang=en) - [FIRST STEPS WITH EQUIMETRE](https://knowledgebase.equimetre.com/en/first-steps-with-equimetre?hsLang=en) - [THE EQUIMETRE PLATFORM](https://knowledgebase.equimetre.com/en/the-equimetre-platform?hsLang=en) - [FIRST STEPS IN THE ANALYSIS](https://knowledgebase.equimetre.com/en/first-steps-in-the-analysis?hsLang=en) - [GOING FURTHER IN THE ANALYSIS](https://knowledgebase.equimetre.com/en/going-further-in-the-analysis?hsLang=en#main-content) - [Dashboard Vet - ECG analysis platform](https://knowledgebase.equimetre.com/en/going-further-in-the-analysis?hsLang=en#dashboard-vet-ecg-analysis-platform) - [TECHNICAL SUPPORT](https://knowledgebase.equimetre.com/en/technical-support?hsLang=en) [![Chill listening crop-3](https://knowledgebase.equimetre.com/hs-fs/hubfs/Logo_ARIONEO_sans%20signature_N.png?width=30&height=24&name=Logo_ARIONEO_sans%20signature_N.png "Chill listening crop-3")](http://horselab.com) KNOWLEDGE BASE EQUIMETRE Copyright © 2026, ARIONEO