---
title: TECHNICAL SUPPORT | KNOWLEDGE BASE EQUIMETRE
description: Technical issue? Here are some articles to get to the source of the problem by yourself. Don't forget you can get some help with the Support Team.
---

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[Need help? +33 7 81 72 74 64](https://knowledgebase.equimetre.com/en/kb-tickets/new)

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- [Need help? +33 7 81 72 74 64](https://knowledgebase.equimetre.com/en/kb-tickets/new)
- [Access your EQUIMETRE platform](https://www.equimetre.com/login)

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1. [KNOWLEDGE BASE EQUIMETRE](https://knowledgebase.equimetre.com/en)
2. [TECHNICAL SUPPORT](https://knowledgebase.equimetre.com/en/technical-support)

# TECHNICAL SUPPORT

 Technical issue? Here are some articles to get to the source of the problem by yourself. Don't forget you can get some help with the Support Team.

- [\[EQUIMETRE V1\] How do I change the EQUIMETRE button?](https://knowledgebase.equimetre.com/en/how-to-change-the-button-v1)
- [How to change the language of your Equimetre application / web page?](https://knowledgebase.equimetre.com/en/how-to-change-the-language-of-your-equimetre-application-/-web-page)
- [What is the procedure for a return?](https://knowledgebase.equimetre.com/en/what-is-the-procedure-for-a-return)
- [Does my girth work properly?](https://knowledgebase.equimetre.com/en/does-my-strap-work-properly)
- [Where can I find billing info?](https://knowledgebase.equimetre.com/en/where-can-i-find-billing-info)
- [✨ New app 5.0- How to change the language of your Equimetre application / web page?](https://knowledgebase.equimetre.com/en/new-app-3)
- [\[EQUIMETRE V1\] I cannot press the button on my sensor](https://knowledgebase.equimetre.com/en/i-cannot-press-the-button-on-my-sensor)
- [Get in touch with a Sales Person](https://knowledgebase.equimetre.com/en/get-in-touch-with-a-sales-person)
- [I can't synchronise my data](https://knowledgebase.equimetre.com/en/i-cant-synchronise-my-data-1)
- [Customer Service at Arioneo](https://knowledgebase.equimetre.com/en/customer-service-at-arioneo)
- [How do I change my deported electrode?](https://knowledgebase.equimetre.com/en/comment-changer-mon-%C3%A9lectrode-d%C3%A9port%C3%A9e)
- [The EQUIMETRE referral program](https://knowledgebase.equimetre.com/en/the-equimetre-referral-programme)
- [My EQUIMETRE won't turn on](https://knowledgebase.equimetre.com/en/my-equimeter-wont-turn-on)
- [How do I change my password?](https://knowledgebase.equimetre.com/en/i-cannot-remember-my-password)
- [I need help to analyse the EQUIMETRE data](https://knowledgebase.equimetre.com/en/i-need-help-to-analyse-the-equimetre-data)
- [I cannot find the microchip on my horse](https://knowledgebase.equimetre.com/en/i-cannot-find-the-microchip-on-my-horse)
- [✨ New app 5.0- I can't synchronise my data](https://knowledgebase.equimetre.com/en/new-app-)
- [Cardio data is abnormal](https://knowledgebase.equimetre.com/en/cardio-data-is-abnormal)

See less ▼

- [USE OF THE SENSOR](https://knowledgebase.equimetre.com/en/use-of-the-sensor)
- [THE EQUIMETRE APP](https://knowledgebase.equimetre.com/en/the-equimetre-app)
- [FIRST STEPS WITH EQUIMETRE](https://knowledgebase.equimetre.com/en/first-steps-with-equimetre)
- [THE EQUIMETRE PLATFORM](https://knowledgebase.equimetre.com/en/the-equimetre-platform)
- [FIRST STEPS IN THE ANALYSIS](https://knowledgebase.equimetre.com/en/first-steps-in-the-analysis)
- [GOING FURTHER IN THE ANALYSIS](https://knowledgebase.equimetre.com/en/going-further-in-the-analysis#main-content)

    - [Dashboard Vet - ECG analysis platform](https://knowledgebase.equimetre.com/en/going-further-in-the-analysis#dashboard-vet-ecg-analysis-platform)
- [TECHNICAL SUPPORT](https://knowledgebase.equimetre.com/en/technical-support)

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