To serve you best, the Customer Service at Arioneo is divided into two parts: Support (after-sales service) and Data Success.
A manager from each of these departments is included in the dedicated EQUIMETRE WhatsApp group created at the time of the delivery of your sensors. This group is the best way to reach our teams, so feel free to use it!
The Support (After-sales service)
The Support team handles all types of technical issues: they manage malfunctions and dysfunctions related to the use of the sensor, platform, and associated mobile applications. They handle mechanical, technical, and IT dimensions and the Support number (+33 7 81 72 74 64) is included in your dedicated EQUIMETRE WhatsApp group to help you at any time.
Examples:
My Equimetre doesn't turn on. / I can't synchronize my trainings. / The heart rate doesn't display correctly in my training.The Data Success
The Data Success service is responsible for customer inquiries. It ensures your satisfaction, from using the sensor, platform, and applications to understanding your horse's data. A Data Success Manager is assigned to you at the beginning of your subscription, and they create your dedicated EQUIMETRE WhatsApp group.
They manage knowledge dissemination, customize your platform, and interpret your data. Our Data Success Managers are true analysts of equine performance, trained in equine physiology.
Examples:
I would like help understanding my horse's recovery. / I would like to add a finish line to my track. / I don't understand the different heart rate zones.
Our teams are available at all times. Feel free to send a message in your WhatsApp group no matter your request: it's the best way to reach us.
Get in touch with us
For any inquiries, here are the best ways to contact the team dedicated to your account:
- WhatsApp, through your dedicated EQUIMETRE group
- iMessage, Text Message, Phone: +33 7 81 72 74 64
- Chatbox available in the bottom left corner of your screen
- Email: help@arioneo.com, sales@arioneo.com, or directly to your Data Success Manager's email address (firstname@arioneo.com)