---
title: Customer Service at Arioneo
description: "To serve you best, the Customer Service at Arioneo is divided into two parts: Support (after-sales service) and Data Success."
---

[Skip to content](https://knowledgebase.equimetre.com/en/customer-service-at-arioneo#main-content)

- [English](https://knowledgebase.equimetre.com/en/customer-service-at-arioneo)
- [Français](https://knowledgebase.equimetre.com/fr/le-service-client-chez-arioneo)

English

Show submenu for translations

[Need help? +33 7 81 72 74 64](https://knowledgebase.equimetre.com/en/kb-tickets/new?hsLang=en)

[![logo-menu.png\]](https://knowledgebase.equimetre.com/hs-fs/hubfs/logo-menu.png?width=120&height=107&name=logo-menu.png)](https://training.arioneo.com/en/arioneo-home/)

Open main navigation

Close main navigation

- - [English](https://knowledgebase.equimetre.com/en/customer-service-at-arioneo)
    - [Français](https://knowledgebase.equimetre.com/fr/le-service-client-chez-arioneo)

  English
  
  Show submenu for translations
- [Need help? +33 7 81 72 74 64](https://knowledgebase.equimetre.com/en/kb-tickets/new)
- [Access your EQUIMETRE platform](https://www.equimetre.com/login)

[Access your EQUIMETRE platform](https://www.equimetre.com/login)

 Hello, how can we help you?

- There are no suggestions because the search field is empty.

1. [KNOWLEDGE BASE EQUIMETRE](https://knowledgebase.equimetre.com/en?hsLang=en)
2. [TECHNICAL SUPPORT](https://knowledgebase.equimetre.com/en/technical-support?hsLang=en)

# Customer Service at Arioneo

## To serve you best, the Customer Service at Arioneo is divided into two parts: Support (after-sales service) and Data Success.

A manager from each of these departments is included in the **dedicated EQUIMETRE WhatsApp group** created at the time of the delivery of your sensors. This group is the best way to reach our teams, so feel free to use it!

### The Support (After-sales service)

The Support team handles **all types of technical issues**: they manage malfunctions and dysfunctions related to the use of the sensor, platform, and associated mobile applications. They handle mechanical, technical, and IT dimensions and **the Support number (+33 7 81 72 74 64) is included in your dedicated EQUIMETRE WhatsApp group** to help you at any time.

Examples:

*My Equimetre doesn't turn on. / I can't synchronize my trainings. / The heart rate doesn't display correctly in my training.*

### The Data Success 

The Data Success service is responsible for customer inquiries. It ensures your satisfaction, from using the sensor, platform, and applications to understanding your horse's data. **A Data Success Manager is assigned to you at the beginning of your subscription, and they create your dedicated EQUIMETRE WhatsApp group.**

They manage knowledge dissemination, customize your platform, and interpret your data. Our Data Success Managers are **true analysts of equine performance, trained in equine physiology.**

Examples:

*I would like help understanding my horse's recovery. / I would like to add a finish line to my track. / I don't understand the different heart rate zones.*

 

Our teams are available at all times. Feel free to send a message in your WhatsApp group no matter your request: **it's the best way to reach us.**

### Get in touch with us

For any inquiries, here are the best ways to contact the team dedicated to your account:

- **WhatsApp**, through your dedicated EQUIMETRE group
- iMessage, Text Message, Phone: **+33 7 81 72 74 64**
- **Chatbox** available in the bottom left corner of your screen
- **Email**: help@arioneo.com, sales@arioneo.com, or directly to your Data Success Manager's email address (firstname@arioneo.com)

- [USE OF THE SENSOR](https://knowledgebase.equimetre.com/en/use-of-the-sensor?hsLang=en)
- [THE EQUIMETRE APP](https://knowledgebase.equimetre.com/en/the-equimetre-app?hsLang=en)
- [FIRST STEPS WITH EQUIMETRE](https://knowledgebase.equimetre.com/en/first-steps-with-equimetre?hsLang=en)
- [THE EQUIMETRE PLATFORM](https://knowledgebase.equimetre.com/en/the-equimetre-platform?hsLang=en)
- [FIRST STEPS IN THE ANALYSIS](https://knowledgebase.equimetre.com/en/first-steps-in-the-analysis?hsLang=en)
- [GOING FURTHER IN THE ANALYSIS](https://knowledgebase.equimetre.com/en/going-further-in-the-analysis?hsLang=en#main-content)

    - [Dashboard Vet - ECG analysis platform](https://knowledgebase.equimetre.com/en/going-further-in-the-analysis?hsLang=en#dashboard-vet-ecg-analysis-platform)
- [TECHNICAL SUPPORT](https://knowledgebase.equimetre.com/en/technical-support?hsLang=en)

[![Chill listening crop-3](https://knowledgebase.equimetre.com/hs-fs/hubfs/Logo_ARIONEO_sans%20signature_N.png?width=30&height=24&name=Logo_ARIONEO_sans%20signature_N.png "Chill listening crop-3")](http://horselab.com)

KNOWLEDGE BASE EQUIMETRE

<https://www.facebook.com/arioneo.off> <https://twitter.com/arioneo_off?lang=fr> <https://www.instagram.com/arioneo_off/?hl=fr> <https://www.linkedin.com/company/9258259/>

Copyright © 2026, ARIONEO